IMS Group

IMS Group

Darbarmarga, Kathmandu, Nepal
Open Website

IMS Group is the fastest growing business house which has over 12 different companies.IMS is the national distributor of Samsung smartphones in Nepal. It is the first company in Nepal to officially import mobile phones in 1998. The company has grown and diversified over the last twenty-four years, which can be vividly seen from the number of companies the IMS Group banner holds.The company has also acquired a dealership of the international Korean automobile giant Ssangyong for Nepal and is constantly expanding its services. IMS Group seeks application from enthusiastic, highly competent and qualified candidates for following positions.

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Customer Care Officer
Apply Before: 1 Months 11 Days Left | 0546

Basic Information
Job Category : Manufacturing/Production/ Distributors
Job Level : entry Level
No. of Vacancies : 1
Employment Type : full
Job Location : Newroad,Kathmandu
Offered Salary : negotiable
Apply Before(Deadline) : 2022-12-16 ( 1 Months 11 Days Left )

Job Specification
Education Degree : Bachelor Degree
Education : Bachelor degree
Experience : greater than

Other Specification
  1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  2. Resolve customer complaints via phone, email, mail, or social media.
  3. Assist with placement of orders, refunds or exchanges.
  4. Advise on company information.
  5. Take payment information and other pertinent information such as addresses and phone numbers.
  6. Answer questions about warranties or terms of sale.
  7. Utilize computer technology to handle high call volumes.
  8. Work with service center management to ensure proper customer service is being delivered.
  9. Close out or open call recordsand maintain proper stocks.
  10. Compile reports on overall customer satisfaction.

Job Description
  • Good Communication Skills
  • Excellent communication skills
  • A positive, confident and determined approach
  • Skills to work both independently and as part of a team
  • Good level of numeracy and accounting knowledge